Last updated: 08/04/2026
This Refund and Cancellation Policy applies to paid services purchased on aerOwner through WooCommerce, including listing publication packages, featured listings, boosted listings and related promotional services.
1. Nature of our services
aerOwner sells digital and service-based products connected to the publication and promotion of listings on the platform.
These are not physical goods. In most cases, the purchased service begins shortly after payment, when the listing is published, scheduled, upgraded or otherwise activated.
2. Consumer cancellation rights
Where applicable consumer law gives you a right to cancel, that right will apply only to the extent required by law.
By purchasing a paid listing or promotional service for immediate activation, you expressly request that we begin supplying the service without waiting until the end of any cancellation period.
You acknowledge that, where permitted by law, once the service has been fully performed, or where relevant digital activation has begun, your right to cancel may be lost or reduced.
3. No refund policy after activation
Subject to your statutory rights, we do not offer refunds for:
- listings that have already been published or scheduled;
- featured listing upgrades once activated;
- boosted listings once activated;
- promotional visibility periods that have begun;
- expired listing periods.
4. Technical issues
If a technical fault on our side materially prevents your paid listing or paid visibility service from being displayed properly, our normal remedy will be:
- extension of the affected listing or feature by the number of lost days; plus
- an additional 3 days as goodwill compensation.
Refunds will only be offered where required by law or where we decide, at our discretion, that an extension is not an adequate remedy.
5. Faulty or wrongly delivered digital service
If we fail to provide the paid service as described, or if a technical issue materially affects delivery, please contact claim@aerowner.com promptly so that we can investigate and provide an appropriate remedy.
6. How to contact us
All refund, cancellation or technical-service enquiries should be sent to:
Please include:
- your name;
- order number;
- listing title;
- date of purchase; and
- details of the issue.
